A quick summary. YMS360 is a SaaS platform provided by Triton Technical LLC for yacht operations, planned maintenance, and compliance. These terms cover how you subscribe, pay, and use the service — including what you and your crew may do, what we're responsible for, and what we aren't. Annual plans are paid in full and are non-refundable. Monthly plans are billed in advance and can be cancelled with thirty days' notice before renewal. Your data stays yours, and you should export it before cancelling. We provide the service "as is," our liability is capped at what you paid in the prior twelve months, and disputes are resolved under Washington State law. The detail is below — please read the whole thing before subscribing.
1. Agreement & acceptance
These Terms of Service (the "Terms") form a binding agreement between Triton Technical LLC, a Washington limited liability company headquartered in Seattle, Washington ("Triton Technical," "we," "us," or "our"), and the person or organization that subscribes to or uses YMS360 (the "Customer," "you," or "your").
You accept these Terms by doing any of the following: signing an order form or quote that references this document; clicking a checkbox or button indicating acceptance; paying an invoice for the Service; or accessing or using the Service. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and "Customer" refers to that organization.
If you do not agree to these Terms, do not access or use the Service.
These Terms work together with any order form, statement of work, or quote you sign with us (each, an "Order"), and with our Privacy Policy and, where applicable, our Data Processing Addendum. If an Order conflicts with these Terms, the Order controls for that transaction only.
2. Definitions
- "Service" or "YMS360" means the YMS360 software-as-a-service platform, including the cloud application, any onboard or hybrid deployments, mobile and desktop clients, APIs, help center, and related services described at yms360.com/platform.
- "Order" means a written or electronic order form, quote, or checkout confirmation that identifies the plan, term, fees, and any optional services you have purchased.
- "Plan" means the subscription tier you have selected — currently Essentials, Operations, or Compliance — as described at yms360.com/pricing, or any replacement tier we make available.
- "Subscription Term" means the period during which you have paid for access, beginning on the start date set out in your Order and continuing for the length of your Plan (monthly or annual), including any renewals.
- "Customer Data" means the data, files, records, and content that you, your Authorized Users, or your integrations upload to, generate within, or transmit through the Service — including vessel data, equipment registries, maintenance records, inventory, crew records, logs, documents, and images.
- "Authorized User" means an individual you permit to access the Service under your account, as further described in Section 6.
- "Documentation" means the user guides, help center articles, and technical documentation we publish for the Service, as updated from time to time.
- "Vessel" means a single yacht identified in your Order for which your subscription is licensed.
3. Subscriptions & plans
3.1 Plan structure
YMS360 is sold as a subscription on a per-Vessel basis. Each subscription covers one Vessel and includes unlimited Authorized Users and unlimited devices for that Vessel's operational crew, owners, and owners' representatives, subject to Section 6.
Current Plans are Essentials, Operations, and Compliance. Features and modules included with each Plan are set out at yms360.com/pricing and in your Order. We may add, remove, rename, or reconfigure modules over time in line with Section 8.
3.2 Fleet, additional vessels & modules
If you operate more than one Vessel, each Vessel requires its own subscription. Fleet pricing, cross-vessel consolidated access, and custom module bundles are available by separate Order.
3.3 No per-user, per-device, or per-size pricing
We do not charge by vessel size, by number of users, or by number of devices. Fees are set at the Plan level and at the Vessel level only.
4. Fees, billing & auto-renewal
4.1 Billing frequency
- Annual plans are paid in full before the Subscription Term begins and are billed at a discounted rate.
- Monthly plans are billed one month in advance. Each month's fee is due before the applicable service period begins.
- One-time setup fees (Section 5) are invoiced separately and payable before setup work commences.
4.2 Payment method, taxes & currency
Fees are payable in US dollars unless your Order says otherwise. You are responsible for all applicable sales, use, VAT, GST, withholding, and similar taxes, other than taxes on our net income. If we are required by law to collect such taxes, they will be added to your invoice.
You authorize us (or our payment processor) to charge the payment method on file for all recurring and one-time fees. Card payment details are handled by our payment processor and are not stored on our servers, as further described in our Privacy Policy.
4.3 Non-refundable fees
Except where required by law or expressly stated in an Order, all subscription fees and setup fees are non-refundable, including partial months or years following termination, cancellation, or downgrade. Annual plans are not eligible for early termination refunds; see Section 17.
4.4 Late payment, delinquency & suspension
Invoices are due on the date shown on the invoice. Amounts not received by the due date may accrue a late fee of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is lower. We may suspend access to the Service, after reasonable notice, for any account with overdue amounts. Suspension does not relieve you of the obligation to pay fees that accrue during the suspension, and re-activation may be subject to a reinstatement fee.
4.5 Auto-renewal
Both monthly and annual subscriptions renew automatically at the end of each Subscription Term for a further term of the same length, at the then-current list price, unless either party gives written notice of non-renewal at least thirty (30) days before the end of the current term. Notice of non-renewal must be sent in line with Section 22.
4.6 Price changes
We may change prices for renewals. If we increase the price that applies to your subscription for a renewal term, we will give you at least thirty (30) days' notice before the renewal date. You may decline the change by giving notice of non-renewal before the next term begins.
5. Setup, deployment & hardware
5.1 Deployment options
YMS360 supports online (cloud), onboard, and hybrid deployments. Online deployment is typically available within 24 hours of activation. Onboard deployments can be installed on your existing vessel servers or delivered pre-configured on dedicated hardware.
5.2 One-time setup fees
A one-time, non-refundable setup fee applies to each subscription and covers onboard hardware configuration (where purchased), software provisioning, cloud configuration, initial user setup, and coordination with our migration team.
5.3 Hardware ownership
Any onboard host (physical hardware or virtual machine) supplied as part of your setup is your property once fully paid for, excluding the YMS360 software installed on it, which is licensed to you under these Terms. Risk of loss for hardware passes to you upon delivery. You are responsible for the physical security, power, cooling, and network connectivity of onboard equipment.
5.4 Data migration
Standard data migration from paper records, spreadsheets, or other maintenance platforms is included with your setup as described at yms360.com/how-it-works. Non-standard migrations, re-migrations, or migrations from bespoke systems may be quoted separately. You are responsible for the accuracy and legality of the source data you provide us for migration.
5.5 AMCS and other integrations
Optional integrations — including AMCS integration for equipment hours, day logs, and running logs — are scoped and priced separately. Integrations depend on the third-party system's availability, protocols, and terms, which are outside our control.
6. Access, users & acceptable use
6.1 Authorized Users
Your subscription permits use by your Vessel's operational crew, owners, and owners' representatives. You are responsible for the acts and omissions of each Authorized User as if they were your own, and for ensuring Authorized Users comply with these Terms.
6.2 Restricted users
Unless separately authorized by us in writing, the following parties may not be granted access to your account: third-party yacht management companies, charter operators, external contractors, consultants, and service providers outside your Vessel's direct operational chain. Access for such parties can be licensed separately — contact your account manager.
6.3 Account security
You must keep login credentials confidential, configure multi-factor authentication where offered, promptly deactivate accounts for departed crew, and notify us without undue delay at info@yms360.com if you suspect unauthorized access.
6.4 Acceptable use
You agree not to, and not to permit any Authorized User or third party to:
- use the Service for any purpose other than the internal yacht operational, maintenance, and compliance purposes of the licensed Vessel;
- resell, sublicense, rent, lease, time-share, or otherwise make the Service available to any third party, except as expressly permitted in these Terms or in a signed Order;
- copy, modify, translate, create derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or algorithms of the Service, except to the limited extent applicable law expressly prohibits such restriction;
- remove, alter, or obscure any proprietary notices, branding, or labels on the Service;
- use the Service to build, train, or benchmark a competing product or service, or to replicate substantially similar features, structure, or user interface;
- upload or transmit any content that is unlawful, infringing, defamatory, or contains viruses, worms, ransomware, or other malicious code;
- probe, scan, or test the vulnerability of the Service, or attempt to bypass rate limits, authentication, or other protective measures, without our prior written consent;
- use the Service in a manner that, in our reasonable judgment, threatens the security, integrity, or availability of the Service for other customers;
- access or use the Service in violation of applicable laws, including export, sanctions, and data-protection laws (Section 18).
We may suspend or limit access, on reasonable notice where practical, if we reasonably believe a use violates this Section 6.4 or poses imminent risk.
7. Service availability & support
7.1 Availability
We aim to make the cloud Service available on a commercially reasonable basis, 24 hours a day, 7 days a week, and to maintain onboard deployments for synchronization and local operation. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance, emergency maintenance, upgrades, circumstances beyond our reasonable control (Section 19), and issues within your own environment (internet connectivity, onboard network, power, third-party services) may cause downtime. We will make commercially reasonable efforts to restore service promptly when an outage occurs and, where practical, to give advance notice of scheduled maintenance.
7.2 Offline operation
Where your Plan includes onboard deployment, the Service is designed to operate offline at sea and synchronize automatically when connectivity is restored. You are responsible for the onboard network and the physical environment in which the onboard host operates.
7.3 Support
Technical support is provided on a first-available basis, via the channels published at helpcenter.yms360.com and by telephone and email as listed in the site footer. Support covers the use of the Service and the investigation of defects. The following are not included in standard support and may be quoted as a separate engagement: custom software development; bespoke reports; additional training beyond initial onboarding; data import, export, or transformation outside the standard migration; integration development; on-site visits; and work caused by misuse, unauthorized modification, or your environment.
7.4 Service credits & remedies
Unless a separate service-level agreement is signed with your Order, these Terms do not provide service credits, liquidated damages, or any guarantee of specific uptime. Your sole remedy for availability or performance issues is the support and restoration activity described in this Section 7, subject to Section 15.
8. Updates, beta features & changes
8.1 Continuous improvement
We regularly improve the Service. Updates, enhancements, bug fixes, and new features are included at no additional charge, subject to your Plan. We may also modify, replace, or discontinue individual features where reasonably necessary, for example to address a security issue, a third-party dependency, a legal change, or a material shift in product direction. Where a change materially reduces core functionality you rely on, we will give reasonable prior notice.
8.2 Beta, preview & early-access features
We may offer features labeled "beta," "preview," "early access," or similar ("Beta Features"). Beta Features are provided for evaluation, may be changed or withdrawn at any time, may not work reliably, and are excluded from any warranty or support commitments. You use Beta Features at your own risk and should not rely on them for production or compliance-critical workflows.
9. Customer data, privacy & security
9.1 Ownership of Customer Data
As between you and Triton Technical, you retain all right, title, and interest in and to Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and otherwise use Customer Data solely as needed to provide, secure, support, and improve the Service, to comply with law, and to enforce these Terms.
9.2 Your responsibilities
You represent that you have the rights, consents, and authority necessary to upload Customer Data to the Service, and that Customer Data does not violate any law or third-party right. You are responsible for the accuracy, quality, and legality of Customer Data and for configuring access controls within your account.
9.3 Backups & recovery
We perform system-level backups on a defined rotation and use reasonable efforts to protect Customer Data. Backups are designed for disaster recovery, not for restoring individual records that you or your Authorized Users have deleted. You are responsible for maintaining your own copies of critical records where required.
9.4 Data export & return
During an active subscription you may export Customer Data using the export tools we provide in the Service. Upon termination or non-renewal, access to the account and to Customer Data is disabled. You should export Customer Data before termination takes effect. On written request made within thirty (30) days after termination, we will use commercially reasonable efforts to provide a one-time export in a standard format; we may charge a reasonable fee for non-standard extraction work. After that thirty-day window, we have no obligation to retain or return Customer Data and may delete it in accordance with our retention policy.
9.5 Privacy & data protection
Our handling of personal data is described in our Privacy Policy. In relation to personal data within Customer Data, you are the controller and Triton Technical acts as a processor on your behalf under the EU/UK GDPR and comparable laws. Where required, a Data Processing Addendum — which includes Standard Contractual Clauses for international transfers — is incorporated into these Terms and available on request at info@yms360.com.
9.6 Security & breach notification
We maintain an information-security program with reasonable and appropriate technical and organizational measures, including encryption in transit, encryption at rest for production databases, role-based access controls, multi-factor authentication for administrative access, vulnerability management, and logging. In the event of a personal data breach affecting Customer Data, we will notify you without undue delay after confirming the incident, and cooperate with your reasonable investigation and notification obligations.
9.7 Aggregated and de-identified data
We may generate aggregated, de-identified, or anonymized data derived from the operation of the Service (for example, usage patterns, performance metrics, and aggregated fleet statistics) and use it for analytics, benchmarking, product development, and other business purposes, provided the data does not identify you, any individual, or any specific Vessel. We do not use Customer Data to train generative AI models.
10. Intellectual property
10.1 Our rights
Triton Technical and its licensors retain all right, title, and interest in and to the Service, including all software, source code, models, algorithms, databases (excluding Customer Data), user interfaces, Documentation, methodologies, trademarks, and all related intellectual property rights. No rights are granted to you other than the limited license expressly set out in Section 10.2.
10.2 License to you
Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right, during the Subscription Term, to access and use the Service for the internal yacht operational, maintenance, and compliance purposes of the licensed Vessel.
10.3 Restrictions
All restrictions in Section 6.4 apply. Resale, redistribution, or provision of the Service to a third party without our written authorization is prohibited.
11. Feedback & publicity
11.1 Feedback
If you send us ideas, suggestions, feature requests, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that feedback into the Service without obligation or attribution. You remain free to use the feedback yourself.
11.2 Publicity
Unless you tell us otherwise in writing, we may identify you as a customer of the Service by name and logo on our website, case studies, sales materials, and investor communications, in a manner consistent with your brand guidelines if you provide them. Any public quote, testimonial, or case study naming your Vessel or personnel will be agreed in writing with you in advance.
12. Confidentiality
Each party (as "Receiver") agrees to protect the other party's (the "Discloser's") confidential information with at least the same degree of care it uses for its own confidential information of like importance, and in no event less than a reasonable standard of care. The Receiver may use the Discloser's confidential information only to perform its obligations or exercise its rights under these Terms, and may disclose it only to its employees, contractors, and professional advisors who need to know it and who are bound by confidentiality obligations at least as protective as these Terms.
Confidential information does not include information that: (a) is or becomes public through no fault of the Receiver; (b) was lawfully known to the Receiver before disclosure; (c) is lawfully obtained from a third party without confidentiality restriction; or (d) is independently developed without use of the Discloser's confidential information. The Receiver may disclose confidential information if required by law, regulation, or court order, provided it gives prompt notice where legally permitted so the Discloser may seek a protective order. Confidentiality obligations survive termination for five (5) years, and indefinitely for trade secrets.